ORDER TRACKING GUIDE

After placing an order on the Crocs.com.vn website, please follow these steps to check the delivery status of the order:

⚠️Note: You can only track the progress of delivery after 24 hours from the time of order (excluding Sundays). Checking before this time may not yield results as the order has not yet been handed over to the carrier and therefore does not appear on the system.


Step 1: Check your personal email before tracking

After placing an order on the Crocs Vietnam website, please check your email to get Order Number. The Order Number is recognized by the symbols starting with CRO-100xxxxx.


Step 2: Track on the Nhat Tin Logistics website

🚚 Nhat Tin Logistics is the Carrier Partnered with the Crocs Vietnam website

◾ Step 1: Visit the website www.ntlogistics.vn

◾ Step 2: Select TRACK ORDER and enter your order number in the blank box, click Search. The information related to the delivery process will be displayed immediately below. 

↪️ Including details such as: sender - receiver information, estimated delivery time, and waybill journey.

  • During the delivery process, there will be a joint inspection at the receiving step. If the delivery unit does not allow joint inspection and the product is incorrect, please contact Crocs immediately to resolve the issue for you.

    If you need further assistance, do not hesitate to contact us!

♦️ Hotline: 1900 63 64 01 (from 09:00 to 18:00 daily) 

♦️ Email: CrocsVietnam@crocs.com.vn

Crocs Viet Nam