DELIVERY POLICY
I. DELIVERY AREAS
Province | District |
Da Nang | Hoang Sa |
Hai Phong | Bach Long Vi |
Khanh Hoa | Truong Sa |
Kien Giang | Kien Hai |
Quang Nam | Dong Giang - Do not Deliver to area near Border |
Quang Nam | Tay Giang - Do not Deliver to area near Border |
Quang Ninh | Co To |
Quang Ninh | Hai Ha |
Quang Tri | Con Co |
II. CUSTOMER BENEFITS
To support Customer' benefits during shopping on Crocs, we have an inspection policy on receipt of goods as follows:
- You can ask the delivery staff to open the box for you to check the quantity, color, type, size, appearance of the product before receiving (please be noted that the check only applies to visual inspection and not for product trial usage).
- In case you do not agree to receive the package and the order has COD payment method, you can return the product to the delivery staff at no cost.
- If you do not like the product but have paid online, you can also return the product to the delivery staff at no cost, and please contact the customer care department for assistance on refund.
- In case the delivery staff refuses to let you check the product, please refuse to receive the package and contact the customer service department, we will ask the staff to deliver the package to you again and must let you check the product. Support channels as below:
+ Hotline 1900 63 64 01 ( Monday to Friday )
+ Message to Fanpage Crocs Vietnam: https://www.facebook.com/CrocsVN
- In case you are satisfied with the product and agree to buy the product, please sign the agreement. By signing the agreement confirming satisfaction with the delivered product, you confirm that the inspection has been completed.
- Products in promotions, discounts, gifts... do not apply to exchange/ return, so please check the product carefully before receiving. Supersports will not apply to exchange/ return on orders confirmed of inspection by customers.
III. THE DELIVERY TIME
* Time for packing and handing over to the Carrier: The order will be handed over to the Carrier within 24 hours from the time you place your order successfully (excluding Sunday).
* Delivery time: Deliveries are made Monday through Saturday, except for Sunday and Public Holidays
| Area | Date |
| Urban (HCM) | 1-2 Working days |
| Near Urban | 1-3 Working days |
| Sub-Urban (Between HCM, Ha Noi & Da Nang) | 3-5 Working days |
| Sub-Urban (from HCM, Ha Noi, Da Nang to other cities) | 5-7 Working days |
| Con Dao Province - Ba Ria Vung Tau and Phu Quy Province - Binh Thuan | 7-10 Working days |
Please refer Suburban and urban details as below:
At Ha Noi:
- Urban: Cau Giay District, Hoan Kiem District, Thanh Xuan, District, Ba Dinh District, Tay Ho District, Hai Ba Trung District, Dong Da District, Hoang Mai District, Ha Dong District, Long Bien District, Nam Tu Liem District, Bac Tu Liem District
- Sub-urban: Ba Vi, Chuong My, Dan Phuong, Dong Anh, Gia Lam, Hoai Duc, Me Linh, My Duc, Phu Xuyen, Phuc Tho, Quoc Oai, Soc Son, Thach That, Thanh Oai, Thanh Tri, Thuong Tin, Ung Hoa, Son Tay Town
At Ho Chi Minh city:
- Urban: District 1, 2, 3, 4, 5, 6, 7, 8, 10, 11, Tan Binh, Tan Phu, Phu Nhuan, Binh Thanh, Go Vap
- Sub-urban: District 9, 12, Binh Tan, Thu Duc, Hoc Mon, Binh Chanh, Nha Be, Cu Chi, Can Gio.
Other: Depending on the customer's scope of delivery.
* How to look up your Order: To track the delivery progress, after 24 hours from the time of placing the order (excluding Sunday), please visit here, enter the order code (format CRO-100XXX) ) in the box "Enter bill of lading code" and select Lookup.
Note: A lookup before this time may not yield results because the order has not yet been handed over to Carrier, so it won't show up on the system.
IV. SHIPPING COSTS
Delivery fee of standard orders on website Crocs.com.vn is calculated at the same fee as 40,000 VND/order, applicable to all regions nationwide.
The delivery fee of each order is clearly displayed on the shopping cart after customers entered address and before finishing orders.
[Special Offer] Freeshipping for all orders nationwide, applicable from Dec 1 to 31, 2024.
Note: For return and exchange orders (not the fault of the manufacturer), the delivery fee is calculated based on the weight of the product and the distance between the supplier store and shipping address, according to the chart fee of the Carrier. Customer Care will email you the estimated shipping costs you will pay. The exchange / return will only be conducted when you confirm your agreement with this cost. The actual shipping cost may be different from the fee that Crocs has informed to customers.
Contact us via:
- Call Center: 1900 63 64 01 (from 09:00 to 18:00 daily)
- Email: CrocsVietnam@crocs.com.vn
