INSTALLMENT POLICY

I/ Benefits when participating in the installment payment program at www.crocs.com.vn
  • Accept credit cards (Visa / MasterCard / JCB) of more than 21 affiliated banks. See list below.
  • Applicable to orders with a value of 3,000,000 VND or more.
  • Installment terms 3 - 6 - 9 –12 months (Depending on the bank).
  • No prepayment required.
  • Installment payment with 0% interest.
  • No installment conversion fee.
  • Each Customer can participate in the Program many times, provided that the total value of the orders does not exceed the Customer's credit card limit.

II / Terms & Conditions 

  • The program applies to customers who are international credit cardholders of banks. Cardholders of affiliated banks can pay 0% interest installment for up to 12 months by choosing the installment payment method.
  • The promotion may not be used in conjunction with other promotions or discounts.
  • Cancellation is not applied to installment transactions that have been paid successfully.
  • Installment orders will not be exchanged on demand. In case the product is defective or customer refuses to recieve the order, Crocs Vietnam will support issuing coupon/ voucher of purchase with equivalent value of payment.
  • When making installment payment at Crocs Vietnam website, you do not have to do anything more, including SMS to the bank or call the bank to confirm the installment transaction.
  • List of Banks charge installment transaction management fee:
    • FECredit: 1.089% of transaction value
    • MSB: 3 & 6 month term (1%) & 9 & 12 month term (3%)
  • In cases the card is not eligible for installment conversion according to the regulations of each Bank, the Bank has the right to refuse the installment conversion and is not responsible for all interest/ expenses incurred. (if any) about unsuccessful installment conversion.
  • Please read carefully the terms and conditions of the installment program by clicking on the logo of the relevant card issuing bank here.
  • For more details, please contact Crocs Vietnam by one of the following ways:
    • Call Center: 1900 63 64 01 (from 09:00 to 18:00 daily).
    • Email: CrocsVietnam@crocs.com.vn

III / Instruction on installment payment 

Step 1: Choose the goods
Choose the goods with a total value of 3,000,000 VND or more.


Step 2: Choose installment payment method

Select the “Installment by credit card” payment method to start the installment purchase process.
 
Step 3: Select the issuing bank, card type and desired installment term
  • Choose the bank that issued the credit card.
  • Choose card type:
    • Visa
    • MasterCard
    • JCB
  • Select installment term:
    • 3 Months
    • 6 Months
    • 9 Months
    • 12 Months
  • Check order information after choosing the installment payment method:
    • Order value
    • Installment term
    • Installment fee (if any)
    • Monthly installment amount
    • Total installment amount
 
Step 4: Enter payment card information
  • Card number: Row of 15 or 16 numbers printed on the card, for example: 412345678912345
  • Expired month / year: Expired month / year printed on the card, for example: 02/28
  • CSC: CSC code printed on the card, for example: 123
  • Cardholder's full name: Cardholder's name is printed on the card, for example: NGUYEN VAN A
  • Click the button "Checkout" to make a transaction.

    • Note:

      + The information entered must be correct according to the information on the card.

      + The available spending limit of the card is more than or equal to the total installment amount.

Step 5: Enter 3D-Secure authentication password (if any)
  • If the credit card has been registered to participate in the Verified by Visa/ MasterCard Secure Code/ J-Secure program of the issuing bank, you will be transferred to the interface of the issuing bank card to enter the authentication password.
  • In case you forget or don't know the authentication password, please contact your card issuing bank at the phone number on the back of the card for support.
     
Step 6: Receive transaction results
Please wait a moment to be sent back to the Merchant's website and receive the transaction result notification (successful or unsuccessful transaction).

IV/ Important Note

Please carefully read the terms and conditions of the Installment Program. By confirming payment, you acknowledge understanding and agreeing to the terms and conditions of the installment payment program.

Cróc reserves the right to refuse to execute an order that does not meet the conditions of the Program. In the event of a dispute, the decision-making right belongs to Crocs Vietnam