WARRANTY POLICY

Crocs Vietnam warrants all of its Crocs™ products purchased by consumers either directly from website Crocs.com.vn, to be free from manufacturing defects for 30 days from the date of purchase. This warranty does not extend to:

  - Products unsold by website Crocs.com.vn.

  - This warranty does not apply to any defects in the Products arising from normal usage, fair wear and tear.

  - Damage by you, or any alteration or repair carried out without our approval.

  - The spray paint coating is not warranted to the product in the Crocs spray paint collections.

If your Product develops a defect while under warranty, you should contact Crocs Vietnam as indicated below, and any defective Product, at Crocs’ instruction, may be returned to the below address for an exchange or refund with requested information:

  - The telephone number for your order.

  - The order number confirmed through the successful order confirmation email.

If you can not submit valid information or it is past the 30-day window, we can not replace your item, but we would love to help you find a new pair.

Crocs Vietnam

Hotline: 1900 63 64 01 (from 09h00 to 18h00 every day)

Email: CrocsVietnam@crocs.com.vn